FAQ
Frequently Asked Questions
What are the delivery times for orders?
Delivery can take several days depending on your location for products in stock, and 1 to 3 more days for products on order, before the standard delivery time.
Do you offer guarantees on your glasses?
All our glasses come with a lifetime warranty. You will receive a warranty card to keep with your glasses.
This warranty is included at no extra cost.
How do I care for my glasses to prolong their life?
To preserve your glasses for as long as possible, we recommend that you clean the lenses with a microfiber cloth and a suitable lens cleaning product.
For the frame, we recommend that you store them in their cases after wearing, handle them with care, clean them with a microfiber cloth and retighten the frame screws if necessary.
For our stones, we do not recommend putting them in contact with water. Simply clean them with a dry microfiber cloth.
How can I track my order?
After placing your order, you'll receive a series of emails tracking your pair from the workshop to your mailbox.
Once your order has been dispatched, you'll receive an e-mail containing your tracking number, enabling you to follow the progress of your pair.
Where are your glasses made?
All our eyewear is designed and assembled in our workshop in France.
Do you offer international delivery? If so, how much does it cost?
Yes, we deliver all over Europe, and the price for delivery in Europe is €11.99.
What UV protection do your sunglasses offer?
Our sunglasses are primarily fashion accessories.
They are not designed for high UV protection, but offer minimal protection, and we recommend that you use suitable sunglasses for UV protection.
Are your glasses scratch-resistant?
Our frames and lenses are therefore designed to be highly resistant to scratches.
What is your return and exchange policy?
You have 14 days to return or exchange your order.
The products contained in your order must be returned in perfect condition for your return/exchange to be taken into account.
Your order will be checked before your request is processed. The product cannot be refunded in the event of breakage or heavy damage.
All returns are at your expense
What is a “Secret Chests” and what does it usually contain?
Secret Chests are offers that allow you to discover our pairs at a discounted price.
Chests contain mystery pairs that you will discover when you receive your order.Why not try your luck today?
How are the glasses in “Secret Chests” selected?
Secret Chests pairs are randomly selected by an algorithm, giving you the opportunity to obtain a pair for up to 3 times less than its base price.